Custom Window Treatments & Design
Book Your Free Consultation Today!
Frequently Asked Questions
Window Treatments for Arizona Living
The right window treatments can help you manage natural light, privacy and the overall feel of a room while complementing your home’s design.
Excellent Blinds of AZ can help you choose the right products based on your windows, lifestyle, preferences and budget.
How do I schedule my in-home consultation?
There are 2 ways to schedule your in-home consultation. Use this form here. We will reach out and schedule a time that’s convenient for you, or you can also call our office at (623) 301-2387 during normal business hours. Take a look at some of our recent projects and see how custom window treatments can transform a room.
Is my in-home consultation free?
Yes it is! Clients who are located within a 40 mile radius of our warehouse can receive a FREE in-home consultation at no cost.
I like my quote. How do I place an order?
Contact us and we will be able to receive your deposit and will notify production to begin manufacturing.
How can I check the status of my order?
You can check the status of your order by contacting us directly. You can also call or text us.
I paid my deposit, when will my installation been scheduled?
Production will begin manufacturing once your deposit is collected. We will contact you to schedule your installation after an expected completion date is determined.
I need to reschedule my consultation
No problem. Just give us a text or call (623) 301-2387 as soon as possible.
How long will it take to manufacture my window treatments?
In most cases, shutters take between 3 to 6 weeks, and blinds and shades take 3 to 4 weeks to manufacture. If you need a rush on your order, please let us know.
Do you offer anything to cover my windows while my order is being made?
We will give you complimentary temporary shades to cover every window in your order. Our temporary shades are easy to install and offer complete privacy.
Where do you manufacture your products?
We manufacture some of the products in Ontario, California and some products are manufactured elsewhere, either out of the state or out of the country.
How long will it take to manufacture my product?
Shutters typically take anywhere between 3 to 6 weeks to manufacture. Shades and Blinds will take between 3 to 5 weeks. If you need a rush order, please let your design consultant know.
What kind of wood do you use for shutters and blinds?
We use Basswood for all of our wood shutters and wood blinds. Basswood is native to North America and it has a rich grain that’s free of knots, making it a beautiful choice for window treatments.
What are Poly shutters made of?
Our poly shutters are made of Polyethylene which is extruded with an aluminum-magnesium core. This results in a shutter that is 20 times stronger than regular wood. It’s also fireproof and resistant to moisture and extreme temperature variations. It will not fade, chip, or warp.
Why is it taking longer than expected to make my order?
We source raw materials for our blinds, shades, and shutters from all over the world. Occasionally there may be a delay due to port congestion, holidays, and other geopolitical issues. We try our best to identify any delay so that we can get ahead of it. This may require rescheduling an installation date based on availability of the material.
What if I want to change something?
You should contact us immediately. They’ll be able to change the quote if necessary and coordinate with production for any changes to your order. Keep in mind that any change requests may be declined if there is not enough advance notice.
Deposits, Payments, and Refunds
Why do I have to pay a deposit?
A deposit of at least 50% of the total invoice is required to begin manufacturing. This covers the cost of materials and ensures that both parties are invested in the project.
Is my deposit refundable?
Deposits are non-refundable.
This is taking longer than expected. Can I cancel my order?
Yes, you can, however your deposit will not be refunded. We always advise our clients of any expected or potential delays so that installation can be rescheduled as soon as possible
When do I need to pay the balance on my invoice?
We require you to pay the balance of your invoice at the time of installation. If you prefer to pay sooner, that’s acceptable as well.
What forms of payment do you accept?
We accept Cash, Checks, Credit Cards, Wire, and Zelle. If you’re unsure about any payment method, please contact us.
Can I pay my invoice in full?
Yes you can. Please let us know.
Do you offer a refund if I don’t like my window treatments?
We stand by everything we make and are stubborn about high quality in pursuit of perfection. Your window treatments are custom made-to-order, and non-refundable. However, we always go above and beyond and try our best to make sure you’re satisfied with your order. If something isn’t right, we’ll work with you to make it right.
When will you install my window treatments?
Installations are scheduled when your order is near completion. The installation time varies depending on order volume and capacity but is usually within a week of product completion.
How long will installation take?
Our professional installation team is the best in the business. They are swift, precise, and efficient. When we schedule an installation date, we will give you an estimated time span for the installation.
Do I need to move my furniture?
Yes if needed. Our installers will need a minimum 2 feet of clearance around the window where installation is taking place.
Do I need to be present for the installation?
We advise all of our clients to be present for their installation. However, it is not mandatory. At the time of installation, we require that arrangements be made to allow access to the premises and to pay any balance remaining on the invoice
Who do I pay on the day of installation?
We will collect the final payment on the day of the installation.
Will you remove my existing window treatments prior to installation?
We charge a removal fee for this service. We will be able to add this amount to your quote or may even waive the fee.
Do you offer repairs?
We offer repair services for any window treatment purchased from and installed by Excellent Blinds and Shutters.
Is my repair covered under warranty?
Most repairs are covered by our Limited Lifetime Warranty.
Serving the East Valley, West Valley & Greater Phoenix in Arizona
We proudly serve homeowners throughout the Phoenix metropolitan area, including:
West Valley: Surprise, Peoria, Goodyear, Litchfield Park, Buckeye, Glendale, Avondale, Waddell, Sun City, Sun City West, Verrado, Vistancia and surrounding communities.
East Valley: Scottsdale, Paradise Valley, Chandler, Gilbert and surrounding communities.
Not sure if we serve your area?
CALL US TODAY: 623-301-2387. We’re happy to talk about your project.
Custom Window Treatments & Design